Online Team and Community Index – Leadership Tools Showcase (Zac Goldman)
Zac Goldman presents the Online Team and Community Index, a self-report instrument designed to assess the cohesion and effectiveness of remote teams via five dimensions: Purpose, Trust, Communication, Collaboration, and Convenience. The OTCI includes an Action Item Checklist designed to provide users with tangible ways to improve performance in each of the five dimensions. The OTCI was informed by years of team dynamics research and best practices of successful remote work teams. It was also developed by the OPO using direct and indirect data gathered from OMBA working teams at UofL from 2019 to 2023; this included team satisfaction and feedback surveys, focus groups, and peer evaluations. The OTCI was designed as a self-report instrument, to be completed by some or ideally all members of a remote or hybrid team.